2021 Community Needs Assessment

Results Summary
 
Statistics:
Total
830
Partial
154
Completed
676
Print Friendly Send to Word Filter Summary Basic Statistics

1. This survey is voluntary and confidential. I agree to participate.
 Response PercentResponse Total
1 Yes
 
 99.41% 672
2 No (Thank you. We appreciate your time).
 
 0.59% 4
StatisticsMinimum1Mean1.01Std. Deviation0.08Satisfaction Rate0.59
Maximum2Variance0.01Std. Error0 
answered
676
skipped0


2. What county do you currently live in?
 Response PercentResponse Total
1 Charlotte
 
 1.04% 7
2 Desoto
 
 13.24% 89
3 Hardee
 
 14.29% 96
4 Manatee
 
 44.35% 298
5 Sarasota
 
 26.34% 177
6 Other (Thank you for willingness to participate, however we are only seeking participants from five specific counties in Florida. For more information, please visit http://StepUpSuncoast.org/CNA)
 
 0.74% 5
StatisticsMinimum1Mean3.84Std. Deviation1.02Satisfaction Rate56.79
Maximum6Variance1.03Std. Error0.04 
answered
672
skipped4

3. What is your age range?
 Response PercentResponse Total
1 65 and over
 
 19.94% 134
2 45-64 years
 
 30.80% 207
3 25-44 years
 
 39.14% 263
4 18-24 years
 
 8.48% 57
5 16-17 years
 
 1.64% 11
6 Under 16 (Thank you for willingness to participate, however we are only seeking participants over 16 years of age. If you are in need of support, please call 211 and they can direct you to the agency that can best help you.)   0.00% 0
StatisticsMinimum1Mean2.41Std. Deviation0.95Satisfaction Rate28.21
Maximum5Variance0.91Std. Error0.04 
answered
672
skipped4

3. Demographics
Show this page only

4. What is your zip code? (if you're not sure, please leave blank)
 Response PercentResponse Total
1 View 100.00% 629
 answered
629
skipped47

5. What is the highest education level you have obtained?
 Response PercentResponse Total
1 No high school
 
 2.84% 19
2 Some high school
 
 9.87% 66
3 High school graduate / GED
 
 21.08% 141
4 Some college / vocational school (not completed)
 
 17.34% 116
5 Vocation School (completed)
 
 5.08% 34
6 AA degree
 
 7.62% 51
7 BA degree
 
 15.55% 104
8 Some graduate school (not completed)
 
 3.59% 24
9 MA degree or above (completed)
 
 16.59% 111
10 Prefer not to answer
 
 0.45% 3
StatisticsMinimum1Mean5.18Std. Deviation2.47Satisfaction Rate46.4
Maximum10Variance6.12Std. Error0.1 
answered
669
skipped7

6. What is your gender identity? (Select all that apply)
 Response PercentResponse Total
1 Female
 
 71.75% 480
2 Male
 
 27.20% 182
3 Transgender   0.00% 0
4 Non-binary
 
 1.05% 7
5 Prefer not to answer
 
 0.30% 2
6 Other (please specify): View
 
 0.60% 4
StatisticsMinimum1Mean1.34Std. Deviation0.66
Maximum6Variance0.44Std. Error0.03
answered
669
skipped7

7. What is your sexual orientation?
 Response PercentResponse Total
1 Straight/heterosexual
 
 89.64% 597
2 Gay/lesbian/homosexual
 
 2.25% 15
3 Bisexual
 
 4.80% 32
4 Prefer not to answer
 
 1.80% 12
5 Other (please specify): View
 
 1.50% 10
StatisticsMinimum1Mean1.23Std. Deviation0.75Satisfaction Rate5.82
Maximum5Variance0.56Std. Error0.03 
answered
666
skipped10

8. What is your race/ethnicity? (Select all that apply)
 Response PercentResponse Total
1 American Indian or Alaskan Native
 
 2.09% 14
2 Asian or Pacific Islander
 
 0.75% 5
3 Black or African American
 
 14.80% 99
4 Hispanic or Latino
 
 18.83% 126
5 White or Caucasian
 
 62.18% 416
6 Prefer not to answer
 
 1.79% 12
7 Other or Multi-racial (please specify) View
 
 2.69% 18
StatisticsMinimum1Mean4.5Std. Deviation1.01
Maximum7Variance1.02Std. Error0.04
answered
669
skipped7

9. What is the primary language spoken in your home?
 Response PercentResponse Total
1 English
 
 90.69% 604
2 Spanish
 
 4.95% 33
3 Prefer not to answer
 
 0.30% 2
4 Other (please specify): View
 
 4.05% 27
StatisticsMinimum1Mean1.18Std. Deviation0.63Satisfaction Rate5.91
Maximum4Variance0.4Std. Error0.02 
answered
666
skipped10

10. What is your employment status? (select all that apply)
 Response PercentResponse Total
1 Student
 
 5.38% 36
2 Full-time
 
 48.28% 323
3 Part-time
 
 16.14% 108
4 Day laborer
 
 0.90% 6
5 Retired
 
 14.05% 94
6 Unemployed
 
 10.46% 70
7 Disabled
 
 5.53% 37
8 Prefer not to answer
 
 1.20% 8
9 Other (please specify): View
 
 4.63% 31
StatisticsMinimum1Mean3.54Std. Deviation2.11
Maximum9Variance4.46Std. Error0.08
answered
669
skipped7

11. Including yourself, how many people live in your household?
 Response PercentResponse Total
1 View 100.00% 644
 answered
644
skipped32

12. What is your total household income? (of all the people in the home.)
 Response PercentResponse Total
1 Less than $20,000
 
 19.04% 127
2 $20,000 to $34,999
 
 19.34% 129
3 $35,000 to $49,999
 
 9.60% 64
4 $50,000 to $74,999
 
 12.44% 83
5 $75,000 to $99,999
 
 9.60% 64
6 Over $100,000
 
 16.34% 109
7 Not sure
 
 5.10% 34
8 Prefer not to answer
 
 8.55% 57
StatisticsMinimum1Mean3.86Std. Deviation2.27Satisfaction Rate40.91
Maximum8Variance5.14Std. Error0.09 
answered
667
skipped9

13. What best describes the financial state of your household?
 Response PercentResponse Total
1 Economically secure – you can pay your bills and meet your obligations each month
 
 47.12% 311
2 Economically at risk – you can pay your bills but you live paycheck to paycheck
 
 31.82% 210
3 Economically insecure – you run out of money before paying all your bills each month
 
 12.58% 83
4 Prefer not to answer
 
 8.48% 56
StatisticsMinimum1Mean1.82Std. Deviation0.95Satisfaction Rate27.47
Maximum4Variance0.91Std. Error0.04 
answered
660
skipped16

14. What best describes your housing situation right now?
 Response PercentResponse Total
1 Own a home
 
 45.13% 301
2 Rent
 
 40.03% 267
3 Subsidized housing
 
 2.85% 19
4 Temporary shelter
 
 0.75% 5
5 Couch surfing/Staying with a friend
 
 0.90% 6
6 Homeless/houseless – living in shelters
 
 0.90% 6
7 Homeless/houseless – living on the streets
 
 4.05% 27
8 Prefer not to answer
 
 1.35% 9
9 Other (please specify): View
 
 4.05% 27
StatisticsMinimum1Mean2.22Std. Deviation2.04Satisfaction Rate15.27
Maximum9Variance4.17Std. Error0.08 
answered
667
skipped9

4. The Community
Show this page only

15. When you think about your adult friends, family, and neighbors, how many of them might say something like, "I don’t know where am I going to find the money to pay for that."
 Response PercentResponse Total
1 No one comes to mind
 
 15.23% 101
2 Almost no one
 
 27.00% 179
3 Quite a few
 
 46.91% 311
4 Almost everyone
 
 10.86% 72
StatisticsMinimum1Mean2.53Std. Deviation0.88Satisfaction Rate51.13
Maximum4Variance0.77Std. Error0.03 
answered
663
skipped13

16. When you think about your adult friends, family, and neighbors, how many of them may have difficulties finding or buying enough quality food to provide at least three meals a day for all members of their household?
 Response PercentResponse Total
1 No one comes to mind
 
 29.44% 194
2 Almost no one
 
 32.93% 217
3 Quite a few
 
 31.87% 210
4 Almost everyone
 
 5.77% 38
StatisticsMinimum1Mean2.14Std. Deviation0.91Satisfaction Rate37.99
Maximum4Variance0.82Std. Error0.04 
answered
659
skipped17

17. When you think about your adult friends, family, and neighbors, how many of them may have difficulties with housing?
 Response PercentResponse Total
1 No one comes to mind
 
 25.60% 170
2 Almost no one
 
 30.27% 201
3 Quite a few
 
 35.69% 237
4 Almost everyone
 
 8.43% 56
StatisticsMinimum1Mean2.27Std. Deviation0.94Satisfaction Rate42.32
Maximum4Variance0.88Std. Error0.04 
answered
664
skipped12

18. What do you worry about? (Check all that apply)
 Response PercentResponse Total
1 I don’t have many worries
 
 15.98% 105
2 Paying the bills
 
 41.55% 273
3 Managing everyday priorities or responsibilities
 
 34.40% 226
4 Having enough to eat
 
 14.16% 93
5 Being able to get to an affordable grocery store
 
 15.98% 105
6 Finding safe, accessible and affordable care for my children
 
 13.85% 91
7 Educating my children
 
 17.81% 117
8 Paying for post-secondary education or trade school
 
 13.09% 86
9 Getting my child help with school work
 
 9.74% 64
10 Feelings of injustice due to race, ethnicity, or economic resources
 
 21.16% 139
11 Feelings of injustice due to gender identity or sexual orientation
 
 10.05% 66
12 Keeping myself and my family safe and free from gang violence, intimidation and bullying
 
 15.98% 105
13 Lack of police presence and/or insufficient resources in the community to ensure public safety
 
 10.50% 69
14 Excessive / negative police presence
 
 9.13% 60
15 Remaining safe from domestic violence
 
 5.18% 34
16 Paying for health care including dental, vision, and prescriptions
 
 36.38% 239
17 Keeping myself and my family healthy
 
 35.46% 233
18 Isolation and loneliness
 
 13.70% 90
19 Depression and emotional well-being for myself and/or family member
 
 25.42% 167
20 Staying sober or drug free
 
 5.18% 34
21 Finding transportation to get to work or school
 
 8.37% 55
22 Paying for needed home repairs
 
 16.74% 110
23 Finding a job that pays a living wage
 
 14.46% 95
24 Living in a safe neighborhood
 
 15.37% 101
25 Finding safe housing
 
 10.20% 67
26 Finding a home that is affordable for my household size
 
 16.89% 111
27 Deportation of myself or a loved one
 
 3.65% 24
28 Language barriers in everyday life
 
 2.44% 16
29 Learning a new language
 
 4.41% 29
30 Being financially able to retire
 
 32.12% 211
31 Worrying about my community
 
 17.20% 113
32 Lack of disability services and accessibility issues
 
 8.83% 58
33 Other (please specify): View
 
 7.61% 50
StatisticsMinimum1Mean15.06Std. Deviation9.6
Maximum33Variance92.16Std. Error0.16
answered
657
skipped19

19. Which of the following opportunities do you believe families and individuals need most in order to achieve or maintain economic security? (Choose up to 3)
 Response PercentResponse Total
1 Access to education and training leading to a career
 
 40.57% 256
2 Affordable, stable childcare
 
 40.41% 255
3 Affordable, stable housing
 
 57.37% 362
4 Affordable health care services
 
 37.08% 234
5 Safe access to activities that promote physical health
 
 8.08% 51
6 Training for budgeting and financial planning
 
 20.92% 132
7 Jobs that pay a living wage
 
 46.75% 295
8 Other (please specify): View
 
 8.72% 55
StatisticsMinimum1Mean3.87Std. Deviation2.18
Maximum8Variance4.74Std. Error0.05
answered
631
skipped45

5. Prioritized Needs
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20. What are the top three challenges families and individuals are currently facing as they seek economic security?
 Response PercentResponse Total
1 Living wage jobs are not readily available
 
 52.96% 340
2 Payday loan services
 
 9.19% 59
3 Understanding of how to make ends meet
 
 28.04% 180
4 Poor credit history
 
 21.50% 138
5 Physical and mental disabilities
 
 12.46% 80
6 Insufficient public transportation services
 
 9.81% 63
7 Lack of affordable, safe housing
 
 47.20% 303
8 Limited opportunity to advance education and/or trade skills
 
 13.40% 86
9 Limited English language skills
 
 5.76% 37
10 Limited knowledge of community resources
 
 12.77% 82
11 Legal history or incarceration record
 
 6.39% 41
12 Single parent household
 
 17.29% 111
13 Immigration status
 
 5.76% 37
14 Lack of childcare
 
 16.98% 109
15 Lack of affordable health care
 
 28.82% 185
StatisticsMinimum1Mean6.94Std. Deviation4.71
Maximum15Variance22.22Std. Error0.11
answered
642
skipped34

21. What are the top three community investments you would like to see made for the elderly in your community? (Community investment is defined as resources (financial, human, social, etc.) that are committed to improve your community.)
 Response PercentResponse Total
1 Repair and maintenance of their home
 
 42.79% 279
2 Help with household chores and errands
 
 33.13% 216
3 More emergency funding for basic needs (housing, utilities, prescriptions, food)
 
 48.93% 319
4 Help with pet food, supplies, and vet services
 
 12.73% 83
5 Healthy, available meals
 
 30.37% 198
6 Opportunities to socialize and enjoy family and friends
 
 19.79% 129
7 Opportunities for safe exercise
 
 7.67% 50
8 Opportunities to contribute to the community
 
 8.90% 58
9 Transportation services
 
 26.38% 172
10 Home health services
 
 28.37% 185
11 Adult guardianship
 
 4.91% 32
12 Adult day care
 
 9.20% 60
13 Other (please specify): View
 
 6.29% 41
StatisticsMinimum1Mean5.26Std. Deviation3.52
Maximum13Variance12.4Std. Error0.08
answered
652
skipped24

22. What are the top three community investments you would like to see made for children in your community? (Community investment is defined as resources (financial, human, social, etc.) that are committed to improve your community.)
 Response PercentResponse Total
1 Affordable, high quality childcare
 
 41.78% 272
2 Affordable, high quality before/after school services
 
 30.26% 197
3 Affordable and accessible summer programming for youth
 
 22.12% 144
4 Childcare/Educational services for weekends and evenings when parents are working
 
 20.43% 133
5 Services that support child and family development and school readiness
 
 15.67% 102
6 Increased services for children and teenagers for mental illness including depression and anxiety
 
 25.65% 167
7 Increased services for substance abuse
 
 9.52% 62
8 Increased opportunities for safe parks and more recreational areas and opportunities
 
 15.67% 102
9 Expand neighborhood-learning zones/areas
 
 3.84% 25
10 Increased job opportunities for youth
 
 12.75% 83
11 Opportunities for creativity and individual expression
 
 5.07% 33
12 Opportunities for sports and physical development
 
 3.84% 25
13 Access to affordable clubs such as Boy Scouts, Girl Scouts, club sports, etc.
 
 6.45% 42
14 Parent and child classes
 
 5.99% 39
15 Helping children to build positive relationships
 
 9.98% 65
16 LGBT-affirming youth organizations and services
 
 4.30% 28
17 Tutoring for children
 
 9.22% 60
18 Programming for reinforcement of bilingual skills
 
 3.38% 22
19 Help with college applications for teens or young adults
 
 5.07% 33
20 Accessible, affordable health care for children including dental, vision and mental health services
 
 19.97% 130
21 Support for teen parent households
 
 4.76% 31
22 Other (please specify): View
 
 7.68% 50
StatisticsMinimum1Mean8.14Std. Deviation6.63
Maximum22Variance43.93Std. Error0.15
answered
651
skipped25

23. What are the top three community investments you would like to see made for your community? (Community investment is defined as resources (financial, human, social, etc.) that are committed to improve your community.)
 Response PercentResponse Total
1 Volunteer opportunities
 
 12.20% 80
2 Increased parks and recreational areas
 
 21.34% 140
3 Community gardens and parks
 
 14.33% 94
4 Programs that connect/bring together people in the neighborhood
 
 19.21% 126
5 Parent training
 
 14.94% 98
6 Substance abuse treatment programs for adults
 
 18.29% 120
7 Greater cultural representation and improved community relations through neighborhood policing
 
 9.45% 62
8 More availability of temporary shelter for individuals and families
 
 18.75% 123
9 Resources to assist with housing, utilities, prescriptions, food and loans
 
 31.25% 205
10 Help for people getting out of jail so they can find jobs and housing training
 
 11.28% 74
11 Home maintenance training and available resources programs
 
 5.64% 37
12 Increased job opportunities
 
 21.80% 143
13 Home buying guidance
 
 7.62% 50
14 Affordable legal services
 
 8.38% 55
15 Increased services for mental health services
 
 17.23% 113
16 More domestic violence services
 
 4.88% 32
17 Job readiness training (resume writing, interviews, etc.)
 
 8.23% 54
18 Access to safe and low-cost/free family activities (e.g. sports, museums, zoos, gardens, parks, etc.)
 
 14.48% 95
19 Involve the community more in governmental decisions
 
 6.10% 40
20 Improved transportation services
 
 7.01% 46
21 LGBT+ community support, activities, and services
 
 3.05% 20
22 Other (please specify): View
 
 8.38% 55
StatisticsMinimum1Mean9.69Std. Deviation5.81
Maximum22Variance33.76Std. Error0.13
answered
656
skipped20

24. Some people find it difficult to learn about available resources in their communities. We would like to know how you prefer to receive information about programs, services, and activities that can assist you and or your family. What is your preferred method of communication? (Check all that apply)
 Response PercentResponse Total
1 Phone
 
 32.62% 212
2 Social Media
 
 44.77% 291
3 Email
 
 49.08% 319
4 US Mail
 
 27.85% 181
5 Text
 
 35.23% 229
6 Website
 
 27.08% 176
7 Newspaper
 
 14.62% 95
8 TV
 
 22.46% 146
9 Radio
 
 13.38% 87
10 Other (please specify): View
 
 4.00% 26
StatisticsMinimum1Mean4.29Std. Deviation2.44
Maximum10Variance5.95Std. Error0.06
answered
650
skipped26

25. Did you have an issue or problem in the past 12 months for which you did not seek help?
 Response PercentResponse Total
1 No
 
 84.22% 539
2 Yes, please explain: View
 
 15.78% 101
StatisticsMinimum1Mean1.16Std. Deviation0.36Satisfaction Rate15.78
Maximum2Variance0.13Std. Error0.01 
answered
640
skipped36

26. Is there anything else you would like to tell us about your experiences using local social service agencies that provide education, health care, housing, or basic needs that you would like to share?
 Response PercentResponse Total
1 Yes, please explain:
 
 12.63% 72
2 No
 
 87.37% 498
Comments: (72) View
StatisticsMinimum1Mean1.87Std. Deviation0.33Satisfaction Rate87.37
Maximum2Variance0.11Std. Error0.01 
answered
570
skipped106

27. From which organization(s) have you received services in the last 12 months? (select all that apply)
 Response PercentResponse Total
1 Glasser/Schoenbaum Human Services Center
 
 1.13% 7
2 Multicultural Health Institute
 
 1.13% 7
3 Step Up Suncoast
 
 15.40% 95
4 UnidosNow
 
 0.49% 3
5 I did not receive services from any organization in the past 12 months
 
 73.42% 453
6 Other (please specify): View
 
 10.70% 66
StatisticsMinimum1Mean4.72Std. Deviation0.95
Maximum6Variance0.91Std. Error0.04
answered
617
skipped59

6. SUS Customer Service
Show this page only

28. What service(s) have you received from Step Up Suncoast?
 Response PercentResponse Total
1 LIHEAP - Energy Assistance
 
 21.62% 16
2 Head Start--Rise and Shine Early Learning
 
 9.46% 7
3 Early Head Start--Rise and Shine Early Learning
 
 8.11% 6
4 VPK--Rise and Shine Early Learning
 
 2.70% 2
5 Healthy Families Manatee
 
 2.70% 2
6 HIPPY
 
 4.05% 3
7 Parents as Teachers
 
 66.22% 49
8 CATCH - Speech Screening for Preschoolers   0.00% 0
9 Weatherization   0.00% 0
10 Family Self Sufficiency
 
 2.70% 2
11 Housing Counseling
 
 2.70% 2
12 First Time Home Buyers   0.00% 0
13 Emergency Services
 
 1.35% 1
14 Whole Child Manatee
 
 1.35% 1
15 VITA - Income Tax Preparation
 
 2.70% 2
16 Business Development
 
 1.35% 1
17 Season of Sharing
 
 1.35% 1
18 C.A.R.E.S. Act Services
 
 9.46% 7
19 Other (please specify): View
 
 1.35% 1
StatisticsMinimum1Mean6.83Std. Deviation4.73
Maximum19Variance22.41Std. Error0.47
answered
74
skipped602

29. How did you hear about Step Up Suncoast?
 Response PercentResponse Total
1 Word of mouth
 
 44.59% 33
2 Previous service
 
 20.27% 15
3 Family/Friend
 
 31.08% 23
4 Website
 
 6.76% 5
5 Social Media
 
 6.76% 5
StatisticsMinimum1Mean2.19Std. Deviation1.21
Maximum5Variance1.46Std. Error0.13
answered
74
skipped602

30. How did you travel to the Step Up Suncoast office?
 Response PercentResponse Total
1 Car
 
 56.94% 41
2 Bus   0.00% 0
3 Walk
 
 1.39% 1
4 Bicycle   0.00% 0
5 Does not apply
 
 30.56% 22
6 Other (please specify): View
 
 13.89% 10
StatisticsMinimum1Mean2.89Std. Deviation2.15
Maximum6Variance4.61Std. Error0.25
answered
72
skipped604

31. How well did staff explain the available service to you?
 Response PercentResponse Total
1 Excellent
 
 85.14% 63
2 Satisfactory
 
 8.11% 6
3 Neutral
 
 5.41% 4
4 Needs Improvement (Please explain below)
 
 1.35% 1
5 Not Acceptable (Please explain below)   0.00% 0
Comments: (3) View
StatisticsMinimum1Mean1.23Std. Deviation0.61Satisfaction Rate5.74
Maximum4Variance0.37Std. Error0.07 
answered
74
skipped602

32. How knowledgeable were staff about the service?
 Response PercentResponse Total
1 Excellent
 
 82.43% 61
2 Satisfactory
 
 13.51% 10
3 Neutral
 
 4.05% 3
4 Needs Improvement (Please explain below)   0.00% 0
5 Not Acceptable (Please explain below)   0.00% 0
Comments: (2) View
StatisticsMinimum1Mean1.22Std. Deviation0.5Satisfaction Rate5.41
Maximum3Variance0.25Std. Error0.06 
answered
74
skipped602

33. Did the service help you with your immediate needs?
 Response PercentResponse Total
1 Yes
 
 98.63% 72
2 No (please explain below): View
 
 1.37% 1
StatisticsMinimum1Mean1.01Std. Deviation0.12Satisfaction Rate1.37
Maximum2Variance0.01Std. Error0.01 
answered
73
skipped603

34. Did you receive information on other programs that might be helpful to you?
 Response PercentResponse Total
1 Yes
 
 93.24% 69
2 No
 
 6.76% 5
StatisticsMinimum1Mean1.07Std. Deviation0.25Satisfaction Rate6.76
Maximum2Variance0.06Std. Error0.03 
answered
74
skipped602

35. If Step up Suncoast was unable to work with you to address your needs/concerns, were the reasons clearly stated?
 Response PercentResponse Total
1 Yes
 
 66.22% 49
2 No
 
 1.35% 1
3 Does not apply
 
 32.43% 24
Comments: (1) View
StatisticsMinimum1Mean1.66Std. Deviation0.93Satisfaction Rate33.11
Maximum3Variance0.87Std. Error0.11 
answered
74
skipped602

36. Has the COVID-19 pandemic negatively affect your finances?
 Response PercentResponse Total
1 Yes
 
 78.38% 58
2 No
 
 21.62% 16
StatisticsMinimum1Mean1.22Std. Deviation0.41Satisfaction Rate21.62
Maximum2Variance0.17Std. Error0.05 
answered
74
skipped602

37. How satisfied were you with the overall service you received?
 Response PercentResponse Total
1 Excellent
 
 83.78% 62
2 Satisfactory
 
 10.81% 8
3 Neutral
 
 5.41% 4
4 Needs Improvement (Please explain below)   0.00% 0
5 Not Acceptable (Please explain below)   0.00% 0
Comments: (0)
StatisticsMinimum1Mean1.22Std. Deviation0.53Satisfaction Rate5.41
Maximum3Variance0.28Std. Error0.06 
answered
74
skipped602

38. Were you treated with courtesy and respect?
 Response PercentResponse Total
1 Yes
 
 98.61% 71
2 No (please explain)   0.00% 0
3 Does not apply
 
 1.39% 1
Comments: (0)
StatisticsMinimum1Mean1.03Std. Deviation0.23Satisfaction Rate1.39
Maximum3Variance0.05Std. Error0.03 
answered
72
skipped604

39. If you were unhappy with the service, how well was your concern handled?
 Response PercentResponse Total
1 I did not have a concern
 
 68.92% 51
2 Excellent
 
 20.27% 15
3 Satisfactory
 
 5.41% 4
4 Neutral
 
 4.05% 3
5 Needs Improvement (Please explain below)   0.00% 0
6 Not Acceptable (Please explain below)
 
 1.35% 1
Comments: (0)
StatisticsMinimum1Mean1.5Std. Deviation0.93Satisfaction Rate10
Maximum6Variance0.87Std. Error0.11 
answered
74
skipped602

40. How satisfied were you with the length of time it took for you to receive assistance?
 Response PercentResponse Total
1 Excellent
 
 77.03% 57
2 Satisfactory
 
 16.22% 12
3 Neutral
 
 5.41% 4
4 Needs Improvement (Please explain below)
 
 1.35% 1
5 Not Applicable (Please explain below)   0.00% 0
Comments: (2) View
StatisticsMinimum1Mean1.31Std. Deviation0.64Satisfaction Rate7.77
Maximum4Variance0.4Std. Error0.07 
answered
74
skipped602

41. How convenient was the application process?
 Response PercentResponse Total
1 Excellent
 
 73.97% 54
2 Satisfactory
 
 19.18% 14
3 Neutral
 
 5.48% 4
4 Needs Improvement (Please explain below)
 
 1.37% 1
5 Not Acceptable (Please explain below)   0.00% 0
Comments: (1) View
StatisticsMinimum1Mean1.34Std. Deviation0.65Satisfaction Rate8.56
Maximum4Variance0.42Std. Error0.08 
answered
73
skipped603

42. Would you recommend Step Up Suncoast to others in need of assistance?
 Response PercentResponse Total
1 I would recommend
 
 97.30% 72
2 I would be hesitant, but would recommend
 
 2.70% 2
3 I would not recommend (Please explain below):   0.00% 0
StatisticsMinimum1Mean1.03Std. Deviation0.16Satisfaction Rate1.35
Maximum2Variance0.03Std. Error0.02 
answered
74
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43. If you are a Head Start or Early Head Start family, were you satisfied with the progress your child made during the year?
 Response PercentResponse Total
1 Yes, please explain
 
 24.32% 18
2 No, please explain
 
 2.70% 2
3 Not a Head Start or Early Head Start family
 
 72.97% 54
Comments: (5) View
StatisticsMinimum1Mean2.49Std. Deviation0.86Satisfaction Rate74.32
Maximum3Variance0.74Std. Error0.1 
answered
74
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44. If you are a Head Start or Early Head Start family, did you increase the amount of educational support for your child in your home?
 Response PercentResponse Total
1 Yes, please explain
 
 19.44% 14
2 No, please explain
 
 4.17% 3
3 Not a Head Start or Early Head Start family
 
 76.39% 55
Comments: (4) View
StatisticsMinimum1Mean2.57Std. Deviation0.8Satisfaction Rate78.47
Maximum3Variance0.63Std. Error0.09 
answered
72
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45. If you receive a home visit service, under what circumstances would you feel comfortable allowing a staff to visit your home?
 Response PercentResponse Total
1 View 100.00% 47
 answered
47
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