The Panton Practice - Patient Survey 2015

Survey Results

Results Summary
 
Statistics:
Total
198
Partial
0
Completed
198
Print Friendly Send to Word Filter Summary Basic Statistics

1. How do you normally book your appointments to see a Doctor or nurse at the practice?
 Response PercentResponse Total
1 Telephone to book a consultation in advance
 
 56.57% 112
2 Telephone to book a consultation on the same day
 
 14.65% 29
3 Visit the surgery to make an appointment
 
 20.71% 41
4 Book an appointment using the online booking facility
 
 16.67% 33
5 I don't usually book an appointment, I attend the 'emergency sit and wait' clinic
 
 12.63% 25
6 I have not booked an appointment as yet
 
 4.55% 9
StatisticsMinimum1Mean2.43Std. Deviation1.56
Maximum6Variance2.45Std. Error0.1
answered
198
skipped0

2. Were you able to book an appointment that met your requirements?
 Response PercentResponse Total
1 Yes
 
 56.57% 112
2 No - (If no, tick all that applies from the list below)
 
 29.29% 58
3 No available appointments at all
 
 15.66% 31
4 No available appointments to suit your needs in regard to date and time
 
 24.75% 49
5 No available appointments to suit your needs in regard to GP / Location of appointment
 
 6.57% 13
6 I did not want to see another GP when offered
 
 2.53% 5
7 I did not want a telephone consultation on this matter
 
 6.57% 13
8 I have not tried to book an appointment
 
 4.55% 9
9 Other (please specify):
 
 9.09% 18
StatisticsMinimum1Mean3.04Std. Deviation2.37
Maximum9Variance5.62Std. Error0.14
answered
198
skipped0

3. Are you aware that you can book appointments and order repeat prescriptions online via the Systmonline link on our website?
 Response PercentResponse Total
1 Yes
 
 68.69% 136
2 No
 
 28.28% 56
3 I would like further information about this (all details are on the website under 'Systmonline' or just come into the Surgery and ask a Receptionist)
 
 11.11% 22
StatisticsMinimum1Mean1.47Std. Deviation0.67
Maximum3Variance0.45Std. Error0.05
answered
198
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4. How satisfied are you with the opening hours at the practice?
 Response PercentResponse Total
1 Satisfied
 
 64.14% 127
2 Neither satisfied nor dissatisfied
 
 24.24% 48
3 Dissatisfied (please state why in the comments box)
 
 11.62% 23
Comments: (33)
StatisticsMinimum1Mean1.47Std. Deviation0.69Satisfaction Rate23.74
Maximum3Variance0.48Std. Error0.05 
answered
198
skipped0

5. When you visit the surgery, do you feel that you are treated with respect and dignity?
 Response PercentResponse Total
1 Yes Always
 
 77.27% 153
2 Yes Sometimes
 
 19.70% 39
3 No
 
 1.01% 2
4 No response
 
 2.02% 4
StatisticsMinimum1Mean1.28Std. Deviation0.58Satisfaction Rate9.26
Maximum4Variance0.34Std. Error0.04 
answered
198
skipped0

6. In general, how satisfied are you with the clinical care you receive from the Doctors and Nurses?
 Response PercentResponse Total
1 Very satisfied
 
 63.64% 126
2 Fairly satisfied
 
 21.21% 42
3 Neither satisfied nor dissatisfied
 
 4.55% 9
4 Fairly dissatisfied
 
 4.04% 8
5 Very dissatisfied
 
 2.53% 5
6 I have not yet had a Consultation with a Doctor or Nurse
 
 3.54% 7
7 No response
 
 0.51% 1
StatisticsMinimum1Mean1.73Std. Deviation1.3Satisfaction Rate12.21
Maximum7Variance1.69Std. Error0.09 
answered
198
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7. In general, how satisfied are you with the customer service (non-clinical) you receive from the Practice?
 Response PercentResponse Total
1 Very satisfied
 
 41.92% 83
2 Fairly satisfied
 
 35.35% 70
3 Neither satisfied nor dissatisfied
 
 10.61% 21
4 Fairly dissatisfied
 
 7.07% 14
5 Very dissatisfied
 
 2.53% 5
6 No response
 
 2.53% 5
StatisticsMinimum1Mean2.01Std. Deviation1.2Satisfaction Rate20.1
Maximum6Variance1.44Std. Error0.09 
answered
198
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8. Does the Reception team provide a friendly, helpful service?
 Response PercentResponse Total
1 Yes, always
 
 60.10% 119
2 Sometimes
 
 32.32% 64
3 No
 
 5.56% 11
4 No response
 
 2.02% 4
StatisticsMinimum1Mean1.49Std. Deviation0.69Satisfaction Rate16.5
Maximum4Variance0.48Std. Error0.05 
answered
198
skipped0

9. In your opinion, have the services and care offered by the Practice, that you have received in the last year:-
 Response PercentResponse Total
1 Got better
 
 26.26% 52
2 Got worse
 
 11.11% 22
3 Stayed the same
 
 50.51% 100
4 No response
 
 12.12% 24
StatisticsMinimum1Mean2.48Std. Deviation1.01Satisfaction Rate49.49
Maximum4Variance1.02Std. Error0.07 
answered
198
skipped0

10. How old are you?
 Response PercentResponse Total
1 Under 18   0.00% 0
2 18 - 24
 
 3.03% 6
3 25 - 34
 
 19.19% 38
4 35 - 44
 
 15.15% 30
5 45 - 54
 
 14.65% 29
6 55 - 64
 
 18.18% 36
7 65 - 74
 
 20.20% 40
8 Over 75
 
 9.60% 19
StatisticsMinimum2Mean5.25Std. Deviation1.73Satisfaction Rate60.68
Maximum8Variance2.98Std. Error0.12 
answered
198
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11. Are you male or female?
 Response PercentResponse Total
1 Male
 
 42.42% 84
2 Female
 
 57.58% 114
StatisticsMinimum1Mean1.58Std. Deviation0.49Satisfaction Rate57.58
Maximum2Variance0.24Std. Error0.04 
answered
198
skipped0

12. Which Surgery do you normally attend?
 Response PercentResponse Total
1 Gervis Road
 
 57.07% 113
2 St Leonard's Road
 
 33.84% 67
3 Both equally
 
 9.09% 18
StatisticsMinimum1Mean1.52Std. Deviation0.66Satisfaction Rate26.01
Maximum3Variance0.43Std. Error0.05 
answered
198
skipped0

13. Here at the Surgery we have a Patient Participation Group (PPG) who meet at least every 3 months. Would you like to be involved in this group and share your views and ideas with us? If you answer YES - Please go to our website www.thepantonpractice.co.uk for further information or contact Sharon at the Surgery.
 Response PercentResponse Total
1 Yes
 
 9.09% 18
2 No
 
 67.17% 133
3 Undecided
 
 24.75% 49
StatisticsMinimum1Mean2.15Std. Deviation0.56
Maximum3Variance0.31Std. Error0.04
answered
198
skipped0

14. If you have answered 'No' to joining the Patient Participation Group meetings. Would you like to be involved in the 'Virtual' Patient Participation group? (By email contact only and occasional Surveys such as this one) If you answer YES - please go to our website for further information www.thepantonpractice.co.uk or speak to Sharon at the Surgery.
 Response PercentResponse Total
1 Yes
 
 32.32% 64
2 No
 
 43.94% 87
3 Undecided
 
 24.75% 49
StatisticsMinimum1Mean1.92Std. Deviation0.75
Maximum3Variance0.56Std. Error0.05
answered
198
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15. Do you have any other feedback or comments? Please note - These comments are completely anonymous and we will not be able to get back to you about anything written here.
 Response PercentResponse Total
1 No
 
 65.66% 130
2 Yes (enter in the box below)
 
 34.34% 68
StatisticsMinimum1Mean1.34Std. Deviation0.47Satisfaction Rate34.34
Maximum2Variance0.23Std. Error0.03 
answered
198
skipped0